From First Mile to Last Mile. AI + Humans handle it all.
From First Mile to Last Mile. AI + Humans handle it all.

Your Failed Deliveries Are Costing You Crores

Futwork handles your entire delivery support through omnichannel workflows; AI calls, WhatsApp, IVR & SMS with human experts to get the job done. NDR recovery, order confirmations, returns and DE support, from the first attempt to the last.

90%

Successful Reattempts

85%

Conclusion Rate

100%

Fake Validation

Get Started With 50% Off On Your Pilot Plan

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How Voice AI Transforms
‍Logistics Operations 

•  E-commerce Logistics  •  RTO Reduction •  Returns Management

40% reduction in reverse logistics through AI-first NDR and returns management

Every RTO was costing the client double - forward shipping watsed + return processing. Futwork's outreach recovered orders before they RTOd and confirmed return pickups - cutting reverse logistics spend by 40%.
•  D2C Brand  •  COD Verification •  Pre-dispatch AI Calling

30% drop in COD abuse for a D2C brand shipping 50,000+ orders monthly

Fake COD orders were inflating their RTO rate and hurting unit economics. Futwork's AI conformation calls verified customer intent before dispatch - filtering out bad orders before they ever lef the warehouse.

Order Confirmations

Verify order details, validate addresses using Futwork’s Voice AI and proprietary tools.

NDR Management

Tackle failed deliveries in real-time to increase successful attempts and find loopholes in your delivery network and reduce fraud atetmpts.

Return Management

Confirm return pick ups to maximize efficiency to reduce wasted efforts in the network.

Delivery Executive Support

Triangular connects to ensure delivery executive grievances and queries are resolved real time.

Delivery Executive Recruitment

Recruit and onboard delivery agents without any human intervention to reduce costs by over 40%.

Customer Feedback

Automated post-delivery calls collect feedback and satisfaction scores, helping logistics teams continuously improve service quality.

Proof Over Promises

•  E-commerce Logistics  •  RTO Reduction •  Returns Management

40% reduction in reverse logistics through AI-first NDR and returns management

Every RTO was costing the client double - forward shipping watsed + return processing. Futwork's outreach recovered orders before they RTOd and confirmed return pickups - cutting reverse logistics spend by 40%.
•  D2C Brand  •  COD Verification •  Pre-dispatch AI Calling

30% drop in COD abuse for a D2C brand shipping 50,000+ orders monthly

Fake COD orders were inflating their RTO rate and hurting unit economics. Futwork's AI conformation calls verified customer intent before dispatch - filtering out bad orders before they ever lef the warehouse.
30% increase in deliveries for India’s leading quick commerce logistics
Failed deliveries were leading to loss in profitability and client satisfactions. Futwork’s workflow helped to reach end customers within 5 minutes of failures and helped recover over 30% of deliveries.
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