Logistics and Ecommerce

Increase successful deliveries and reduce Return to Origin (RTOs) with Futwork's timely & effective outbound calling. Reach customers within 5 mins of order being placed.

Trusted By:
pickrr - banking and fintech specific calling solutions
modern customer service solutions for logistics & E-commerce

Logistics & Ecommerce Use Cases we Solve for

Futwork's experience and expertise for the logistics and e-commerce vertical has lead to the creation of various deeply productized modules solving for specific needs of customers.

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Cart Abandon Conversions

Our agents will remind customers to complete their purchases and can offer them special incentives to help drive the conversion.

Futwork is...

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Fast

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Scalable

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Secure

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Available in 10+ Languages

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Fully Managed

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40% more cost effective

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Order Confirmation

Reduce you delivery failure with timely order confirmation calls to customers, especially new users or COD orders.

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Address Verification

Indian addresses are not standardized and can lead to high delivery failures. Our trained agents ca work with customers to get the best possible address and secure a successful delivery.

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NDR Management Calls

Our NDR module helps logistics companies optimize their performance and track and emerging issues at the agent and center level.

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Delivery Verification

Keep you customers engaged through the shipment cycle with timely delivery verification calls.

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Return Scheduling & Confirmation

Empower your customers with hassle free returns by leveraging Futwork's outbound tele-calling solutions

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Customer Reactivation/ Feedback/ Support

Stay connected with customers, incentivize reviews, collect NPS and moe

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Address Validation

Leverage Futwork's Address Validation API to identify at-risk addresses and enhance them via customer outreach

Begin a free pilot

Experience Futwork's solutions first-hand and learn how we can work together to drive efficiency and sucess in your business

01

Step one

Define the scope and success metrics

02

Step two

Share leads, content and data requirements

03

Step three

Approve the scripts and mock-calls

04

Step four

Go live in under 1 week's time

Keen to learn more?

request for a demo - futwork